Support
Questions about an order, a refund or your wallet? Talk to us.
Get in touch
Send us your order reference (it starts with ORD-) and what went wrong,
and we will look into it.
Before you write
- No SMS yet? Give it the full window shown on the order page — most codes arrive well inside it.
- If the window passes with no code, the order is refunded automatically. You do not need to ask.
- For a refund or a charge you do not recognise, have the order reference to hand. It starts with
ORD-.